banned/ip blocked?

Discussion in 'Suggestions / Bugs' started by birth, Jun 11, 2016.

  1. birth

    birth New Member

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    can't connect to your servers since this morning, every other gmod server works fine
    simply times out and says connection failed

    would be very nice if anyone could check if i (birthpainsofastralprojection) was banned or anything and if yes, why
    cheers
     
  2. Kaiden

    Kaiden Administrator Community Manager

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    Hey, can you post your Steam ID? Will check if banned.
     
  3. birth

    birth New Member

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    STEAM_0:0:54433425
     
  4. Teddi

    Teddi Well-Known Member Bear

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    We've noticed recently that for some people the server isn't appearing regularly and we're trying to locate the issue. Please be assured you haven't been banned or IP blocked though :)

    I've just rebooted the Surf server. If you could tell me if you could see it now, that'd be fantastic :)
     
  5. birth

    birth New Member

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    nope, still failing

    glad i'm not banned though
     
  6. Teddi

    Teddi Well-Known Member Bear

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    Nevermind, got your IP internally.
     
    Last edited: Jun 11, 2016
  7. birth

    birth New Member

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    -Snipped as sensitive, located internally-
     
  8. Teddi

    Teddi Well-Known Member Bear

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    Okay, Just to confirm, you're from Germany correct?
     
  9. birth

    birth New Member

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  10. Teddi

    Teddi Well-Known Member Bear

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    Okay, there's been a known issue with Garrysmod (and to a degree, other Games that use Valve's Master Server) for years whereby the server browser will aim to find servers that are closest to you geographically. The best way to imagine this is draw a small circle around where you live on a map, then start drawing a bigger circle around that and so on. Once you've found ~4500 servers, it'll stop looking.

    (More Information RE this: https://facepunch.com/showthread.php?t=1374457&p=44566155&viewfull=1#post44566155 where I talked to Valve about this).

    The problem is this - because the server is US based; if there's too many EU servers that can fill your listings you will not see any [BB] servers as a European based player (I suffer from this issue as well). As a result you have two options.

    You can connect directly via IP - "connect 96.44.144.133:27015" in console or you can add the server to your favourites in the legacy browser and connect through that. Unfortunately there's nothing we can do until we can possibly get re-direct servers set up in Europe; but that won't happen for a while.
     
  11. birth

    birth New Member

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    always connected via ip/favorites/history

    the problem is not the server not showing up in the list, but the timeout when i try to connect
     
  12. Teddi

    Teddi Well-Known Member Bear

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    Okay, I may have misunderstood the issue then. Give me some more time :)
     
  13. Teddi

    Teddi Well-Known Member Bear

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    Does the server appear in the browser, or not at all?
     
  14. birth

    birth New Member

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    it does in the history and favorites tab and player count changes upon refreshing, so yeah
     
  15. Teddi

    Teddi Well-Known Member Bear

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    Can you try and see if you can connect now?
     
  16. birth

    birth New Member

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    still failing, even turned both pc and router firewall off
     
  17. Teddi

    Teddi Well-Known Member Bear

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  18. birth

    birth New Member

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  19. Teddi

    Teddi Well-Known Member Bear

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    And you still cannot access the server correct?
     
  20. birth

    birth New Member

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    correct